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		Services Marketing Integration Customer Focus Across The Firm Valarie,A. ziethaml & Mary,Jo Bitner by Zeithaml,Valarie A. & Bitner,Mary Jo. Edition: 2ndMaterial type: Text Publication details: United State McGraw-Hill Higher Education 2000Availability: Items available for loan: School of Business (1) Call number: HD9980.5 .Z45 2000. Place hold Add to cart (remove)
		Turn Customer Service in to Customer Sales Attracting new customers training and motivating staff turning complaints in to order Bernard Katz by Katz Bernard. Material type: Text Publication details: Noida Gayatri Enterprise 2004Availability: Items available for loan: Main Campus (1) Call number: HF5415.5 .K38 2004. Place hold Add to cart (remove)
		Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by Lundin, Stephen C \| Paul, Harry \| Christensen, John. Material type: Text Publication details: New York : Hyperion, 2000Availability: Items available for loan: Main Campus (1) Call number: HF5549.5 .L86 2000. Place hold Add to cart (remove)
		Service management and marketing : managing the service profit logic / Christian Grönroos. by Grönroos, Christian, 1947-. Edition: Fourth edition.Material type: Text Publication details: New Delhi John Wiley & sons 2015Availability: Items available for loan: Main Campus (3) Call number: HD9980.5 .G77 2015, ... Place hold Add to cart (remove)
		Excellence in managing worldwide customer relationships / Thomas A. Cook. by Cook, Thomas A, 1953 [author.]. Series: Global warrior series ; 5.Material type: Text; Literary form: Not fiction Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available. Add to cart (remove)
		No cover image available Customer orientation, service innovation and performance of hotels in Kenya/ Brenda Nyawira Musoga by Musoga, Nyawira Brenda. Material type: Text Publication details: Karatina Karatina University 2021Availability: Items available for reference: Main Campus Not for loan (1) Call number: TX901.M87 2021. Add to cart (remove)

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